Melbourne Cheap Movers

DO NOT USE OR TRUST MELBOURNE CHEAP MOVERS or any removalists or companies founded by Sam and Lucky.

I made the mistake of using them for my move - JOB #12286 - 1 bedroom apartment from suburb to suburb - and while the first 2x calls until I booked were "great" it went downhill from there.

They promised me they would pack all my belongings and transport them in 8 hrs (give or take an hour) and "not to worry as they are professionals!

In short - they arrived 90 mins late, no packing materials, had to go get some, constantly told me they don't normally do the packing and had no experience in doing so were VERY slow, complained the entire time about the job, locked the keys of the truck in the cab, smashed my washing machine down the stairs (and it wasn't tied onto the trolley) causing other tenants to come out to see what was going on, he called HO in front of us ALL and assured me their Insurance would replace the machine and then just left it on the footpath, held me to ransom for full payment before they would unload my belongings and then proceeded to unload and just dump everything with no care or any sense of order. Most boxes were not labelled or if they were it was random, they never provided the screws to reassemble my bed - and all this took HOURS over the quote!!

To be honest - I felt sorry for the guys - they were obviously out of their depth and had not receive accurate information about the job from their HO. And I tried ot call HO a few times during the day - and they put me on hold the first time and never came back, and never answered any calls after that!

Sim from their Resolutions contacted me the following week, said the Driver had told them they slipped on water and also because my machine was used they'd offer me $200!! I asked in 2x phone calls for them to submit their offer and how they got to it in writing to me and they flat out refused, and now they want to deduct $190 for packaging they forgot to charge me for (I've already paid them over $1300) - oh and NOW - 3 WEEKS LATER say "the driver denied doing any damage to the washing machine" which is a total lie as I have text admission from him, witnesses and photos!! Also - as their website states - they have insurance for any accidents in moving !!!

They then send me an email today advising me they are going out of business at the end of the month due to SLOW Business - I am not surprised. Regardless, they should have insurance to cover my loss, they should never have lied to me and I will be contacting the ACCC and AFRA tomorrow to report them and their owners (ABN ABN 87 144 760 921) so they cant "reopen" and do this to others!! DO NOT USE EVER!!!

Move size: 1 Bedroom Home Service cost: $1300

The service I received was awesome. That service was hourly rate one so I had been worried about whether 2 men work as quickly as I want them to do. But there was nothing to worry about. Even though my removal was the third time of the day for them, they worked very hard with sensible cares such as never drawing furniture on the floor and always watch out at every corner not to chip walls. Not only their work on the day was good but also customer service dealt with by sales persons was good. They gave me a booking confirmation via email. Most of booking process was done through email.
I would highly recommened fragile Removals to my friends and anyone else who is looking for a reputible company. I was very impressed with the care taken by Chris and jimmy with my furniture. They were both polite, professional, and worked very hard to make sure mymove went smoothly. "Thank you for a great job." .

Service cost: $200

This company only gets one star because I have to in order to write this review, if I could go into the negatives, I would.

The unprofessionalism by this company was appalling. The men were extremely late leaving us a half hour to get my furniture out due to the fact I had the lift booked for a certain time frame. They complained and wasted time when told that their tardiness had cut into the work time. On top of that the men couldn’t take basic instruction (directions to get to the apartment). I was left with damages to my (expensive) tv and sofa. As well as that, I removed everything from my apartment - apart from the heavy items which required 2 people - because of their being late. Overall DEFINITELY DO NOT use this service. I have never met such incompetent people much less ‘professional’ movers.

Move size: 1 Bedroom Home Service cost: $400